Hyatt Place Indianapolis / Downtown

Day we came in the front desk staff was upset we didn't park in a long line of cars to check in. Rather we used the ramp connected to the hotel. They said next time wait and don't pull a ticket... what in the world... unfriendly at the front desk.. pool was closed reporting a water leak. When asked to stay in the block of rooms with others in our group. We were told a flat out lie which I don't care to go into. Location is great, good atmosphere, quiet rooms, breakfast is good, restaurants around are great. Would I stay here again.. if it was for a group of us being here then no. That is due to mainly the poor experience from the front desk and over the two days we were there. Oh and the tv never got past 2 channels.. not that we were in the room much.

I had a circumstance beyond my control that has delayed a trip to Indianpolis. We had reservations with this hotel and we notified as soon as we were aware of our unfortunate incidnet. There is a no cancellation policy. Fine. But the hotel was unwilling to negotiate to any degree on any rescheudling, vouchers, splitting cost whatsoever. It was a one way conversation. The attendant was polite but kept returning to policy. My frustration was the lack of taking this further or asking what the circumstances were to try and work out a resolution for everyone. Hyatt has lost my buisiness for the lack of effort into this particular mattter.

The young lady who checked us in (with hair dyed red, if that helps the management) on August 10 was way less than enthusiastic. In fact, she kept mumbling in a soft voice so that we had to repeatedly ask her to speak up. She acted as though it was a huge chore for her to deal with us and we were a bother. There was also fairly loud music in the lobby, which didn’t help. My husband verified that we’d have a king bed and a pullout bed, which was what we’d reserved. She informed us we’d have 2 queens. There were no apologies and no attempt to make the situation better. This is just bad business! My husband and I had to be firm. My husband asked how that could be since we had RESERVED a king room. Eventually, she comped our parking and gave us a $100 voucher for the restaurant. Our room was clean and tidy. However, one window looked at a wall and the other looked into the parking garage. If anyone in the garage chose to look our way, they could see us in our room. Zero privacy unless you kept the blind closed, which made the room quite dark. See the attached photos for our views. Yes, they only clean the rooms every 3 days, not what I expect from Hyatt. We were told that they could deliver towels and toilet paper up to our room. Those things never came. We had to grab them off the maid’s cart in our hallway. The breakfast was quite good. I just wish we had been told about it at check in. We missed the first day. The restaurant had excellent food and the service there was fantastic.

I loved this hotel and will definitely stay again. I love the area but the placement of it was good and bad. It was good because there were restaurants and fun things nearby. However it was extremely noisy outside. It was like some Kind of construction noise and bars/restaurants or something but the bed was so comfy and I was so exhausted that I went right to sleep. The customer service was amazing! The bfast was good except the potatoes were cold and hard. The room was nice and very clean. Not a hair left behind, not a smudge on the brass. It was absolutely amazing! 😃Bad news though you do have to pay for parking. $45 for overnight valet. Or pay by the hour at the parking garage next door. 😩Talk to the people at the front desk for more info concerning the parking though.